Last Updated: October 2025
Welcome to Convinex Media (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.convinex.com or use our services, including our chatbot and AI voice agent tools.
1. Information We Collect
We collect limited personal information necessary to provide and improve our services. This includes:
- Email Address: Collected when you contact us, sign up, or use our chatbot.
- Usage Data: Information such as browser type, pages visited, time spent, and other analytics data (collected through Google Analytics).
- Payment Data: When you make a purchase or subscription via Razorpay, your payment information is processed securely by Razorpay — we do not store your credit/debit card details on our servers.
2. How We Use Your Information
We use the collected data to:
- Communicate with you regarding your queries or support requests
- Improve website performance and user experience
- Send important updates or service information
- Ensure secure payment processing through Razorpay
We do not sell, rent, or trade your personal data to any third parties under any circumstances.
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and enhance your browsing experience. You can disable cookies in your browser settings, but some website features may not function properly.
4. Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All communication between you and our website is encrypted using HTTPS.
5. Third-Party Services
We use trusted third-party services to operate efficiently:
- Google Analytics (to track and analyze web traffic)
- Razorpay (to handle secure payments)
These services may collect data as per their respective privacy policies. We encourage you to review their policies for more details.
6. Your Rights
You have the right to:
- Request access or deletion of your personal data
- Withdraw consent for data usage
- Contact us regarding privacy-related concerns
To exercise these rights, please email us at mail@convinex.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact:
Convinex Media
New Delhi, India
mail@convinex.com
www.convinex.com